Archives

Effective Communication Breeds Customer Loyalty

Published April 20, 2022

Are you up for a surprise? In a customer satisfaction study of 10 major industries, nearly three-quarters (72%) of respondents indicated that they were delighted with the products or services they purchased, yet 88% said that they were willing to switch providers for any reason!

How […]

Tagged cross-channel marketing, customer engagement, customer loyalty, customer relationships, customer surveys, direct mail, direct mail design, direct mail strategy, direct marketing, drip marketing, marketing, marketing communications, multi-touch marketing, multichannel customer experience, multichannel marketing, multitouch marketing, personalized marketing

Keep Them Thinking About You

Published April 7, 2022

In marketing, there is one thing worth more than gold. It is top of mind. Being top of mind means that when someone thinks about your product category, they think of you. Delivery services? Most people think of FedEx and UPS. Soft drinks? They think […]

Tagged content marketing, cross-channel marketing, digital marketing, direct mail, direct mail strategy, direct marketing, drip marketing, mail design, marketing, marketing communications, multi-touch marketing, multichannel marketing, multitouch marketing, personalized marketing

Is Brand Awareness Worth the Investment?

Published July 15, 2021

We all want to sell more products and services, and for decades, brand awareness has been the subject of research and study. Is this a good investment of your marketing dollars? To what extent does brand awareness truly influence the final purchase decision? As it […]

Tagged brand awareness, content marketing, cross-channel marketing, digital marketing, direct mail budget, direct marketing, drip marketing, mail design, mailing content, marketing, marketing communications, multi-touch marketing, multichannel marketing, multitouch marketing, personalized marketing

Put the Power of Color to Work for You

Published May 20, 2021

When you hand out a piece of marketing collateral or send a direct mail piece, the first thing recipients notice is the color. In an instant, color does a lot of things, including:

Grabbing attention.Highlighting areas of importance. Establishing credibility. Providing beauty.(When particularly high quality) […]

Tagged color, color combinations, digital marketing, direct mail, direct mail design, direct mail strategy, direct marketing, drip marketing, email marketing, mail design, marketing, marketing communications, multichannel marketing, package design, personalized marketing

Why Lifetime Customer Value Matters (A Lot)

Published December 17, 2020

As a marketer, you invest a significant amount of time in your print and multichannel campaigns. It’s essential to understand what (and who) brings in the most revenue. With traditional models of evaluating success, the emphasis is placed on immediate results. But is this the […]

Tagged customer engagement, customer loyalty, customer relationships, digital marketing, direct mail, direct mail strategy, direct mail trends, direct marketing, drip marketing, LCV, Lifetime Customer Value, marketing, marketing communications, multichannel customer experience, multichannel marketing, personalized marketing

How to Stay in Touch Without Being Annoying

Published September 17, 2020

What makes for great direct mail? It’s content, but it’s also timing and frequency. The ideal number of mailings is often said to be eight to ten per year. However, while repetition is essential, you don’t want to annoy people either. To be effective, you […]

Tagged cross-channel marketing, direct mail, direct mail design, direct mail strategy, direct mail success, direct mail trends, direct mailers, direct marketing, drip marketing, marketing, marketing communications, motivating prospects, personalized marketing

Personalization: It Doesn’t Have to Be Complicated

Published August 18, 2020

When it comes to personalization in marketing, both digital and print, are you still on the sidelines? Do you want to give personalization a try, but think it’s too complicated? It doesn’t have to be. Here are five ways to think about personalized marketing to […]

Tagged cross-channel marketing, data driven marketing strategies, digital marketing, drip marketing, marketing, marketing communications, multichannel marketing, personalization, personalize, personalized envelopes, personalized marketing

Want to Sell More? Keep It Dripping!

Published February 12, 2020

If you keep hearing the term “drip marketing,” there’s a reason. It’s a powerful lead nurturing tool that works.

The marketer sends (drips) regular marketing communications, often through multiple channels, with strategic precision designed to move a prospect through the sales funnel over time. It uses […]

Tagged data driven marketing strategies, digital marketing, direct marketing, drip marketing, email marketing, marketing, marketing communications, mobile marketing