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When we redesigned our Client Portal, we had the goal of creating a cohesive, secure, user-friendly, and data-driven experience. A few years have passed and, in our humble opinion, those goals still ring true. In addition to in-depth tracking analytics, secure file uploads, and proofing, you can see when and where your jobs are from anywhere online \u2013 24 hours a day! It’s not just us talking about all the benefits the Client Portal offers \u2013 read below for recent feedback from one of our clients.<\/p>\n\n\n\n
When I first started working with Franklin, we had to use platforms identified by our company as a secure source for sharing files \u2013 whether they were creative files, data files, or just sharing of any information \u2013 we used a platform that was eventually deemed outdated. About two years ago we were advised our existing process didn\u2019t meet our ongoing security requirements and we had to quickly pivot to a new process \u2013 only we didn\u2019t have one in place. I already had access to the (client) portal so that I could send individual requests for copies of letters that we needed to provide customers upon request. That alone was a perfect solution to these random requests \u2013 only I didn\u2019t realize when I started to use the portal, how much more it had to offer.<\/em><\/p>
When we needed the immediate solution, Franklin was ready. Not only ready, but the solution was far greater than what we were using. The portal was deemed a secure transfer process and was a solution I didn\u2019t know that we needed. We can check our envelope stock at any given time. We can pull delivery records. We can upload files quickly and get an immediate confirmation email once it\u2019s complete. (Before, we had to manually confirm that the file made it due to the inability of the old platform having those capabilities.) In addition to those capabilities that saved us many steps as is, we are also able to pull QA files and approve right on the portal. This was a process that used to require several emails \u2013 and manually saving these emails for audit purposes. The portal eliminates all of it. We have access to any audit related needs through the portal, and it\u2019s available immediately. I never had formal instruction on how to use the portal for all of the different capabilities \u2013 not because it wasn\u2019t offered or declined \u2013 it\u2019s because it is that user friendly that I didn\u2019t need to ask \u201chow to\u201d. I have no doubt that this was built with the customer in mind. I cannot say enough good things about using (the client portal). The company I work for absolutely values protecting customer data and documenting processes; this portal meets those needs and beyond. Thank you! <\/em><\/p><\/blockquote>\n\n\n\n
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When we redesigned our Client Portal, we had the goal of creating a cohesive, secure, user-friendly, and data-driven experience. A few years have passed and, in our humble opinion, those goals still ring true. In addition to in-depth tracking analytics, secure file uploads, and proofing, […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[33,37,39,155,156,68],"class_list":["post-1824","post","type-post","status-publish","format-standard","hentry","category-uncategorized","tag-direct-mail","tag-direct-mail-response-rates","tag-direct-mail-statistics","tag-direct-mail-strategy","tag-direct-mail-success","tag-mail-delivery"],"_links":{"self":[{"href":"https:\/\/blog.gofranklingo.com\/index.php\/wp-json\/wp\/v2\/posts\/1824","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.gofranklingo.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.gofranklingo.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.gofranklingo.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.gofranklingo.com\/index.php\/wp-json\/wp\/v2\/comments?post=1824"}],"version-history":[{"count":14,"href":"https:\/\/blog.gofranklingo.com\/index.php\/wp-json\/wp\/v2\/posts\/1824\/revisions"}],"predecessor-version":[{"id":1846,"href":"https:\/\/blog.gofranklingo.com\/index.php\/wp-json\/wp\/v2\/posts\/1824\/revisions\/1846"}],"wp:attachment":[{"href":"https:\/\/blog.gofranklingo.com\/index.php\/wp-json\/wp\/v2\/media?parent=1824"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.gofranklingo.com\/index.php\/wp-json\/wp\/v2\/categories?post=1824"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.gofranklingo.com\/index.php\/wp-json\/wp\/v2\/tags?post=1824"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}